POLICIES

RETURNS

What is your return policy?

You have two weeks from the date of delivery to request a return.
To request a return visit our Return Portal
We must receive your return within 2 weeks of your request otherwise we cannot honor your return.
All clearance items, gift cards, studs, and items marked as final sale are not eligible for returns or exchanges.
We do not offer prorated returns on orders placed at a promotional price and one forfeits the sale price if they wish to return part of the order.
The cost of return shipping is taken on by the customer. We are not responsible for items that are damaged or lost during return shipping.
Everly Rings does not accept returns for items with any signs of wear or damage. Merchandise must be new and unworn, have not been resized, and free from scratches and dirt/debris. If you fail to return an item in this condition, we will ship the item back with the cost of postage covered by the customer.
Please note that there will be a $5 charge if you fail to return the item(s) back with its original packaging.

When will I get my refund?

Your refund will be credited to the same form of payment, in the same currency and same exchange rate used to make the purchase. Once the return has been processed we will send you an email. Please allow up to 7 business days for your refund to be processed and issued by your financial institution.
If any Everly Customer enters into a dispute against Everly Rings, understandably, any future request for a return will be denied as well as any future orders.

SHIPPING

Processing and shipping times

Orders are processed and shipped within 4 business days. Once an order has been shipped, we are unable to adjust or cancel your order. We cannot retroactively apply promotions to any orders.
Delivery estimates provided by USPS or FedEx do not take into account processing time at our facility. Shipping time frame starts once USPS or FedEx is in possession of the package.

Local Pickup

Everly Rings offers local pickup Monday to Friday, from 10-4pm, with the exception of national holidays. Customers will be notified through the provided email address when the order is ready for pickup.

Everly Shipping

We do our best to ensure the timely delivery of all orders. On a rare occasion, packages can arrive outside of the estimated timeframe. We do not guarantee delivery dates and we are not responsible for any delays.

Everly Rings is not liable for lost or stolen items when tracking dictates it has been delivered. Signature required delivery is available and can be added to USPS Ground Advantage and Priority service for an additional fee.

Everly Rings is not liable for packages that are undeliverable due to an incorrect address, or delayed due to any unforeseen weather or technical issue within the shipping company. If your package is sent back to Everly Rings for any reason, you will be subject to paying for the re-shipment of your order.

If an order is flagged as fraudulent, the Everly team will reach out via email to confirm the purchase. Additional documentation may be required before the order can be shipped.

Tracking Your Package

Once you receive your shipping confirmation, please allow 2-3 business days for your tracking to update with scans from USPS.

International Shipping

At this time, Everly Rings ships to select countries internationally.

***Some territories may be excluded***

***All international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information. Please note, duties and taxes will be calculated at checkout for your selected region.

Inventory Availability

Although we make every effort to keep sufficient stock of all items sold, occasionally we do sell out of certain styles. If we are sold out of an item that you've ordered, we will notify you via email and you may select an item that was in stock at the time of purchase and comparable to the original.

We do not offer backorder or waitlists and we cannot hold your order or exchange until your chosen styles are restocked.

WARRANTY

30 Day Warranty

All full-priced rings, bands, studs and bracelets come with a 30 day warranty against manufacturing defects. If anything happens within the first 30 days from purchase, we will repair or replace it complementarity.
Simply click here to contact our team
Please send the damaged styles back to us within 2 weeks.
The cost of return shipping is taken on by the customer. Everly Rings will cover the costs to ship out the replacement.
Our warranty can only be applied for the same style. If the style is sold out or no longer available, you may select an item that was in stock at your time of purchase and comparable to the original.
Clearance items are not covered under our warranty and are final sale.
Once an item has been replaced under warranty, we are not able to accept it for an exchange or refund.

Please note that items determined to be damaged due to neglecting our recommended care tips are not covered. We are not responsible for lost, stolen or damaged items.

After 30 Days

Any damage that occurs after 30 days, is not due to any problems structurally, but general wear and tear. We've all been there with jewelry, breaking your favorite piece down the road can be devastating. We want to make sure you have options. That's why within the first year of your original purchase, we subsidize the cost of replacements for damaged rings, bands or studs for $19.99 and $29.99 for tennis bracelets.
This offer is valid for one replacement within the first year of your original purchase date.
Simply email our team at info@everlyrings.com to request a subsidized replacement.
As this is a service to our long-term customers, this can only be applied for the same style. If the style is sold out or no longer available, you may select an item that was in stock at your time of purchase and comparable to the original.
Clearance items are not covered under our warranty and are final sale.
Once an item has been replaced, it is considered final sale and we are not able to accept it for an exchange or refund.

Please note that items determined to be damaged due to neglecting our recommended care tips are not covered.

Shipping

Please note that the cost of return shipping is the responsibility of the customer and is not reimbursed.

For international orders, the customer is responsible for return shipping as well as shipping of the replacement ring.