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FAQs

All of our pieces are eco-friendly and conflict-free simulated diamonds set in a genuine sterling silver base setting, coated in 5 microns of gold-plating.  All pieces include a 925 stamp to guarantee the authenticity of the metal. 

Everly stones have a 2.18 refractive index with a MOHS rating of 8.5, which is suitable for everyday wear with proper care. Additionally, all of our stones are made with our exclusive clear cut or crushed ice facet patterns which enhance perceived clarity and deliver a more diamond-like sparkle. Discover the difference here.

 

Our Charleston based team is available, weekdays 9AM-4PM EST. Email info@everlyrings.com with any questions, concerns, or general feedback. For press inquiries or blogger collaborations, please contact info@everlyrings.com, or message us through Instagram.

****We will always respond as soon as possible, however during high volume times please allow us a little more time to get back to you! *****

 

Finding Your Ring Size

Everly Rings offers sizes 4-10 in full sizes exclusively. The best and most accurate way to determine your ring size is to stop by a local jeweler. This is the most reliable and will ensure that your rings arrive as the perfect fit. We’re happy to help with any sizing recommendations and can be contacted through Instagram, or email us at info@everlyrings.com. Please note, that our sizing suggestions are general recommendations and clearance orders remain final sale regardless of any sizing issues. 

Unfortunately, Everly Rings does not take custom orders. However, our sister company East West Gem Co. does!

Stackable Bands

When in doubt, please size up. Many of our bands are thicker, which may make the piece feel more snug. The more you stack, the tighter the rings will feel.

Engagement Rings

​If you are truly in between sizes, please size down. A bigger center stone can throw off the weight distribution and can cause the ring to swivel around your finger if it is too large.​

Resizing Your Rings

We do not recommend resizing any of our engagement rings or bands. By doing so, the customer will void all warranties. 

 As with all fine jewelry, we recommend the "last on and first off rule". To get the maximum longevity out of your ring we recommend that it stays clear of chemicals of any form including food products, soaps, lotions, hair sprays and makeup.

Unlike solid gold jewelry, sterling silver as a metal will eventually tarnish over time with wear. Exposure to moisture will speed up this process. Here are some helpful tips to keep your ring looking its best

  • After wearing your ring, wipe it down with the complimentary polishing cloth included with your orderStore in a cool, dark place. Sunlight, heat and moisture accelerate tarnishing.
  • Be sure to store your rings in a cool dark place or in a sealed plastic bag.
  • When necessary, you can clean your ring with any gentle jewelry cleaner approved for plated sterling silver to refresh your ring. Our Everly Cleaning Solution, is all natural with no harsh alcohol, acids, or ammonia and is available for purchase on our website.Soak your ring for 2-5 minutes, and dry your ring with a soft towel. This will clean and remove any buildup on both the stone and setting to keep your ring looking sparkly!
  • If you have any further questions for us, feel free to email our team at info@everlyrings.com.  As always, we are here to help and assist you.