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FAQ

MATERIALS

All of our pieces are eco-friendly and conflict-free simulated diamonds set in a genuine sterling silver based setting, coated in 5 microns of gold-plating. Our pieces are free from copper and nickel, and we guarantee the authenticity of our metals, and all pieces can be found with a 925 stamp. 

Everly stones have a 2.18 refractive index with a MOHS rating of 8.5, which is suitable for everyday wear with proper care. Additionally, all of our stones are made with our exclusive clear cut or crushed ice facet patterns which enhance perceived clarity and deliver a more diamond-like sparkle. Discover the difference here. 

 

CONTACT

Our Charleston based team is always here and is available weekdays 8:30AM-5PM EST. Reach out to info@everlyrings.com with any questions, concerns, or general feedback. For press inquiries or blogger collaborations, please contact info@everlyrings.com, or message us through Instagram.

We will always respond as soon as possible, however during high volume times such as sales, please allow us a little more time to get back to you! 

 

SIZING

Finding Your Ring Size

Everly Rings offers sizes 4-10 in full sizes exclusively. The best and most accurate way to determine your ring size is to stop by a local jeweler. This is the most reliable and will ensure that your rings arrive as the perfect fit. We’re happy to help with any sizing recommendations and can be contacted through Instagram, or email us at info@everlyrings.com. Please note, that our sizing suggestions are general recommendations and clearance orders remain final sale regardless of any sizing issues. 

Stackable Bands

When in doubt, please size up. Many of our bands are thicker, which may make the piece feel more snug. The more you stack, the tighter the rings will feel.

Engagement Rings

​If you are truly in between sizes, please size down. A bigger center stone can throw off the weight distribution and can cause the ring to swivel around your finger if it is too large.​

Resizing Your Rings

We do not recommend resizing any of our engagement rings or bands. By doing so, the customer will void all warranties. 

 

CARE GUIDE

As with all fine jewelry, please exercise the last on and first off rule. To ensure your rings and studs continue to look beautiful, please do not wear them while sleeping, showering, working out, swimming, cooking, or any time you are doing vigorous activity or exposed to chemicals; Including food products, soaps, lotions, hair products, perfume and makeup and also water. Our rose and yellow gold rings are plated, meaning it is not the original color of the metal. Taking the precautions listed above will help preserve your Everly jewelry. 

To clean, please use the polishing cloth that was provided with your purchase. You can also use the Everly sterling silver jewelry cleaner. Soaking for ten to twenty minutes will make your rings and studs clean and sparkly again. Please avoid vibrating or sonic cleaners, as they can loosen prongs and stones.

When taking your jewelry on and off, please do so one at a time, without excessive pressure. Pulling at rings or studs can compromise the integrity of the setting. 

Please note that shared-prong, micro-pave, and thinner ring styles are especially delicate. If you know you are hard on your jewelry, we recommend avoiding these styles.

 

CUSTOM ORDERS

Unfortunately, Everly Rings does not take customer orders. However, our sister company East West Gem Company does!