My Cart

Close

RETURNS & EXCHANGES

If anything with your order doesn't meet expectations, doesn't fit or isn't quite right for any reason, please email info@everlyrings.com to get a response from the Everly team. 

If you have to exchange or return a purchase, your rings need to arrive at our offices in the condition you received them in. This means sending them with secure packaging and ensuring the rings are in their original protective packaging. If the return value is over $100, we highly recommend insuring the package at the post office for protection against loss. We are not responsible for items that are damaged or lost during return shipping.

 

 What is your return policy?

You have two weeks from the date of purchase to request a return at info@everlyrings.com. We must receive your return within 2 weeks of your request otherwise we cannot honor your return.

All clearance items, gift cards, and items marked as final sale are not eligible for returns or exchanges. 

We do not offer prorated returns on orders placed at a promotional price and one forfeits the sale price if they wish to return part of the order. 

The cost of return shipping is taken on by the customer. We are not responsible for items that are damaged or lost during return shipping. 

You will receive a refund in the same currency and same exchange rate as your original order. 

Everly Rings does not accept returns for items with any signs of wear or damage. 

Merchandise must be new and unworn, have not been resized, and free from scratches and dirt/debris. If you fail to return an item in this condition, we will ship the item back with the cost of postage covered by the customer. 

Please note that there will be a $5 charge if you fail to return the item(s) back with its original packaging.

 

 

What is your exchange policy within the U.S.?

You have two weeks from the date of purchase to request an exchange at info@everlyrings.com. We must receive your return within 2 weeks of your request otherwise we cannot honor your exchange.

All clearance items, gift cards, and items marked as final sale are not eligible for returns or exchanges. 

The cost of return shipping is taken on by the customer. We are not responsible for items that are damaged or lost during return shipping. 

Everly Rings does not accept exchanges for items with any signs of wear or damage. 

Merchandise must be new and unworn, have not been resized, and free from scratches and dirt/debris. If you fail to return an item in this condition, we will ship the item back with the cost of postage covered by the customer.

 

 

What is your exchange policy outside of the U.S.?

To exchange an item, simply return it and place a new order for the item you want. 

All duties, taxes and shipping paid are non-refundable. 

 

When will I get my refund?

Your refund will be credited to the same form of payment used to make the purchase. Once the return has been processed we will send you an email. Please allow up to 7 business days for your refund to be processed and issued by your financial institution.

 

 

Everly Rings takes mental health very seriously and reserves the right to refuse service to those abusive to any member of the Everly Rings team or to anyone we believe is taking advantage of our willingness to go above and beyond. 

If any Everly Customer enters into a dispute against Everly Rings, understandably, any future request for a return will be denied and considered null and void as well as any future orders.